Technical support
24/7 technical support for systems installed by PBC Technology or covered by a service contract.
Technical support
Send the fault details listed here so the team can start the diagnosis right away.
Information needed to report a fault
The following information helps the team diagnose the fault quickly.
- Company and facility name
- Affected system, line or area
- Time the fault started
- HMI/SCADA error code or screenshot
- Impact on operations (full or partial stoppage)
- On-site contact person and phone number
Remote access and service levels
Remote access request
For remote diagnosis, secure access to your system is opened through the support line with the approval of your facility’s authorized person.
Response times
A response on the support hotline is guaranteed within 15 minutes. On-site response times depend on the project and location, and are set in the service contract.
Service contracts
Service contracts are tailored to each system. Support hours, maintenance and on-site response are agreed per project.