Solutions

Service and Support

24/7 technical support, remote monitoring, planned maintenance and spare parts.

PBC Technology’s service team supports the system after commissioning. Planned maintenance, remote monitoring and 24/7 breakdown support reduce unplanned downtime, and when a fault occurs, engineers who know the system respond.

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Scope of services

Planned maintenance

A maintenance schedule based on manufacturer recommendations and system utilization.

24/7 breakdown support

Technical support you can reach at any hour when a line stops.

Remote monitoring

The system is monitored remotely, so signs of wear and errors are detected before they lead to a breakdown.

Renewal planning

Component service life is tracked, and replacements are planned in advance.

Spare parts

Timely supply of critical spare parts.

Training

System-specific training for your operators and maintenance staff.

Response times

Hotline: within 15 minutes

A response on the support hotline is guaranteed within 15 minutes.

On-site response: agreed per project

On-site response times depend on the project and location, and are set in the service contract.

Service contracts

Service contracts are tailored to each system. The scope is agreed per project.

Scope agreed per project

Support hours, maintenance and on-site response are defined for the system and its location.

Planned maintenance

Maintenance visits are scheduled according to the system and how intensively it is used.

Critical spare parts on site

Critical spare parts are kept in stock at the customer’s warehouse, so they are on hand when needed.

Why PBC Technology

Maintenance planned around operations

Maintenance is scheduled around your shift and seasonal calendar.

Action before breakdowns

Monitoring data allows many issues to be resolved without stopping the line.

Local team

A team in Türkiye and remote access allow fast response.

Recorded fault history

Maintenance decisions are based on the system's fault and performance records.

A team that knows the system

Service is provided by PBC Technology’s own service team, which works with the project documentation and software of the installed system.

Request a service quote for your existing system.

Request Service 24/7 Technical Support

Initial assessment for your project

Share brief information about your facility and goals. The team assesses whether your warehouse is suited to automation and which solutions are possible, then contacts you.

Request an Assessment